Our Services
Intelligent IT Solutions
Medical IT Specialists
Specialist support for Best Practice, Medical Director, Genie, Dental4Windows and other healthcare systems.
Business IT Support
Expert IT advice, setup and maintenance for small and medium businesses. Hardware and solutions from trusted manufacturers including Lenovo, Dell, HP, TP-Link and Sophos.
Managed IT Services
Inclusive service packages that proactively maintain your systems’ security, updates, backups, monitoring and reporting —delivering greater predictability and reliability.
Repairs and Upgrades
Get it fixed | Make it Faster | Restore Your Data
Onsite and Remote
Face to face and remote support wherever you are
Cloud Technologies
Microsoft 365 | Azure | AWS | VMWare
Cybersecurity & Privacy
Managed Endpoint Protection & Antivirus | Firewall Security | Backup Systems | Accreditation Standards
Services
Intelligent IT Solutions
Intelligent IT Solutions
Medical IT Specialists
Specialist support for Best Practice, Medical Director, Genie, Dental4Windows and other healthcare systems.
Business IT Support
Expert IT advice, setup and maintenance for small and medium businesses. Hardware and solutions from trusted manufacturers including Lenovo, Dell, HP, TP-Link and Sophos.
Managed Services
Inclusive service packages that proactively maintain your systems’ security, backups, updates, monitoring and reporting —delivering greater predictability and reliability for your critical technology.
Repairs and Upgrades
Get it fixed | Make it Faster | Restore Your Data
Onsite and Remote
Face to face and remote support wherever you are
Cloud Technologies
​Microsoft 365 | Azure | AWS | VMWare
Cybersecurity & Privacy
Managed Endpoint Protection & Antivirus | Firewall Security | Backup Systems | Accreditation Standards
Technology Partners
We strive to provide our clients with the best tools and services through our official partnerships with Lenovo, Microsoft, Leader, Peplink and Acronis with fast supply of hardware, software, cloud services and custom server builds. Intech Communications is our preferred telephony partner for providing the highest quality telephone and Internet solutions to our valued clients.
Availability
Onsite Business IT Support
8am - 5pm Mon-Fri
Onsite network, PC and server support. Min 1 Hr
Make an enquiry
Remote Business IT Support
8am - 5pm Mon-Fri
Everyday, ad hoc IT support.
Make an enquiry
Managed Services
Bundled Services and Support
Monthly Plans including built in security, backup, monitoring and discounted IT support rates.
Make an enquiry
After Hours Support
Scheduled support, outside of business hours for approved business customers
Database Services
Design, integration, import and export
Our Customers
Valued Relationships
"Having worked alongside Chris for 16 years, I can testify to his expertise, reliability and integrity. One of his best traits is the ability to stay calm in a crisis and fix all things software and hardware related. We would be lost without him!"
– Sharon Hutchinson, Accounts & BAS Agent, MP Medical Dental, Denbroom Pty Ltd
"Chris has been an excellent support for our business. Whenever we have had a large problem he has always been able to fix it and whenever we have had small problems, his prompt responses keep us going. Chris is an integral part of our business "
Luke Notley, Practice Principal
"Chris has been our ‘tech guy’ for years over 12 years. In that time, he has rescued us from major computer crashes and countless technical issues, as well as installing and troubleshooting a range of computers, laptops, ipads, phones, wifi and signal boosters, modems, various software programs, password set ups, cloud software and back-up systems…basically everything!
Chris is trustworthy, reliable, and knowledgeable, and treats every situation with professional concern in a timely fashion. You’re not just a number with Chris, he takes care of things and follows up. He usually comes to us but has also resolved issues remotely. He always has a calm manner which is helpful when something’s gone wrong and stress is high! We would be lost without Chris, he’s awesome!"
Susie Hansen, Owner
"I have had the pleasure in working with Chris - Mackay IT Solutions since 2008. He has an exceptional ability to calmly troubleshoot & resolve IT issues in the heat of the moment. Chis conducts his business in a professional manner, is reliable & is our source of truth for all things IT. He treats his clients with respect & understanding without overwhelming you with IT jargon. "
Emma Pullen, Practice Manager
About Us
Since 2007, Mackay IT Solutions has been providing tech solutions to the Health, Education and Retail sectors across the Mackay and Whitsunday Region. Since relocating and expanding in 2024, we now also service clients in the Northern Suburbs of Melbourne. Our vast experience in servicing medical clinics has seen us design and implement a large number of complex multi-location practice networks, carry out many data migrations between various clinical systems, develop data analysis and reporting tools for several research projects across Australia and improve the quality, security and workflow of countless existing computer networks.
About Chris Spagnolo, Owner and Systems Engineer
Chris is known for his friendliness, cool-head and personal touch. He believes strongly in meeting the customer where they’re at, and tailoring tech support to however it best suits you, the user. He thrives on solving problems and is most in his element when coming across a problem he hasn’t seen before, which unfortunately for him, doesn’t happen as often as he'd like!​
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